Remote Visual Assistance empowers field workers
Remote Visual Assistance by Alcatel-Lucent Enterprise empowers field service employees to deliver operational excellence and improve customer satisfaction.
An easy-to-use, secure, and ultra-mobile solution, Remote Visual Assistance strengthens the collaboration between teams by enabling the remote expert to see what field workers are seeing in real time.
- Share on-site contextual and visual information to deliver smarter operations
- Communicate efficiently across the organisation and bridge communication gaps between field workers and remote experts
- Hands-free mode allows field workers to focus on service execution in complete safety
- Initiate video calls with available remote experts by double clicking the assigned button
- See what field workers see – in real time and support them during service execution
- Capture photos and videos in hands-free mode and share them with remote experts
- Combined with the wearables package to minimise smartphone usage and empower field workers to work in a truly hands-free environment
Raise first-time fix rate
See what field workers see – in real-time. Support them during service execution. Add remote experts simply via drag and drop or external experts via SMS.
Capitalise on-field intervention
Upload and store time-stamped and localised photos and videos whilst on a site survey, or send proof-of-operation to the Rainbow cloud platform.
Communicate efficiently
Use a secure enterprise platform to streamline communication and collaboration across field worker teams and remote experts.
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