4059 Extended Edition Attendant Console
Telephone operators play a crucial role in the customer welcome experience by providing a good first impression. With hundreds of calls managed daily, efficient call handling underpins your customer relationships.
By combining a visual display of incoming calls, call status and presence information with an easy-to-use PC interface, the 4059 EE Attendant Console enables single or multi-site centralized operators to dispatch calls to the right person in a timely manner. This PC application is designed for the OmniPCX Enterprise Communication Server.
- Manage a high volume of calls efficiently with one-touch call/transfer operations
- View the status of all users on the network to route calls to the right people
- See all calls on an easy-to-use, customizable PC interface
- Telephony services: call control, audio fed through the desk phone or via computer, fast transfer, speed dial, call handling via mouse or keyboard, on-demand recording
- Directory lookup, click-to-call from directories
- Caller/callee information, click-to-call from contact card
- Visual supervision and presence information option
- Mutual help with attendants using ALE DeskPhones
- Resilience via backup and synchronization with the OmniPCX Enterprise Communication Server
Streamline operations
A single operator can manage calls for multiple offices, providing a consistent service.
Accelerate business response
See staff availability in real time and direct calls to the best available person.
Cost-saving
No need for an additional server.
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