OpenTouch Enterprise Cloud
Organizations want employees to work from everywhere, and offer an excellent customer experience to digital buyers but often need additional internal resources and budget to evolve to digital age communications.
Accelerate your digital transformation with digital-age communications as a service. Employees benefit from Alcatel-Lucent Enterprise’s communication experience in a per-user per month offer. IT can easily automate operations and adapt costs to business while benefitting from an outstanding service level.
- Connect front-line workers and work-from-home employees for excellent business continuity with no compromise on security
- Never lose important calls. All employees benefit from advanced and easy-to-use call management
- from app, phone or rugged handset
- Offer an excellent customer experience with fast and reliable customer response as if at the office
- Automate operations with no compromise on security and service level
- Manage all calls with accuracy and ease to offer excellent business response to all inquiries from device of choice with the support of ALE Premium DeskPhone, DECT and WLAN handsets and OmniPCX Enterprise call management experience including hunting groups, call supervision
- Integrate with your ecosystem such as Healthcare alarm systems, lone worker protection and geolocation systems, Property Management Systems and integration with Microsoft Teams, Google Workspace (*)
- Welcome your customers and set your contact center with OmniPCX Enterprise contact center and customer welcome enabled for remote agents and work-from-home employees
- Easily manage various calls with multitenant visual automated attendant, screen-pops, click-to-call and collaboration from within CRM apps(*), visual collaboration open to guests(*)
- Adapt your subscription model and offer with full flexibility on subscriptions, software maintenance and included updates, choice of SIP traffic provider
- Access to an intuitive web portal with role-based administration using web portal and premium DeskPhone settings from a portal for employees
- Host your ecosystem whenever you like with Cloud or on-premise hosting flexibility, private cloud environment option and secure hybrid connectivity with on-site servers and analog/digital gateways
- Be as responsive as possible with hot switching call management redundancy and across datacenters with local call management survivability
Secured solutions
Work together without privacy disclosure and meet strict security requirements using dedicated software and datacenter resources for your business. Prevent privacy breach and denial of service attacks with secured-by-design solution certified by governmental agency.
Augment the customer experience
Offer excellent call continuity between all employees, including Teams and Workspace users. Put important calls through to the most relevant experts and automate routine interactions. Boost first call resolution by enabling agents to see contact details, to chat and share screen with colleagues to answer enquiries faster
Automate operations
Align costs to business at any time and free your IT teams from basic configuration tasks. Select the solution that best meets your needs with simplicity of cloud hosting or security and control with on-premise hosting. Minimize risks of downtime in case of software, server, datacenter or WAN fault.
- ISO27001-certified for secure video conferencing, group chat and communications on any device
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